AwePlus is working with a global legal technology application firm seeking customer service background professionals with Mandarin proficiency to assist global clients on various complicated applications.

This position of Case Management Specialist acts as the major point of contact and support for our international clients. This position is responsible for instructing, assisting, and communicating with clients to prepare all the relevant documents for their migration applications. Strong reading and writing proficiency in English and Mandarin Chinese is required.

Qualifications & Experience

• Bachelor's degree
• Strong attention to detail and great time management
• Strong English reading and writing skills (MUET Band 4 or IELTS 7.5 and above)
• Proficiency in Mandarin (reading and writing), able to read application materials written in Mandarin Chinese is an added advantage
• High degree of self-motivation and ability to work independently under tight deadlines
• Ability to work in a fast-paced environment to manage complex and dynamic demands
• At least 2 years of experience in customer service/client management/paralegal/auditing (or related fields)

Tasks & responsibilities

• Evaluate client background and provide suggestions that best fit individual client's needs and goals before processing their cases
• Review multiple types of documents and evidence and provide instruction and feedback
• Reply to client messages regarding their application materials and timeline
• Assist in assembling and reorganizing documentation tasks per various case requirements

Benefits

• 10 annual paid leave plus 11 holidays
• 0.5- 1.0 month salary as yearly performance bonus

Salary range

• RM 4000.00 - RM 6000.00 determined depending on relevant experience; negotiable

Probation period

• 3 months

Start time

• Immediately

Office Location

• The Met Corporate Tower, Mont Kiara (20, Jalan Dutamas 2, Kompleks Kerajaan, 50480 Kuala Lumpur)

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

• Opportunities for promotion

Schedule:

• Monday to Friday

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Mont Kiara: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Language:

• Mandarin (Required)

Willingness to travel:

• 100% (Required)

Expected Start Date: 10/01/2024